To calculate the shipping cost of a product there is a shipping calculator on 99% of our items, simply enter your postcode for a quote on a single item. If you wish to receive a freight quote for multiple items, simply add all the products to your cart and use the shipping calculator on checkout.
We offer free shipping on a few of our products, on these products rather than a shipping calculator you will see a free shipping icon. This means we are able to provide free shipping of that product to urban areas of Australia. To see the full list of areas we have classified as urban areas, enter your post code below. Because our products can be quite large we are unable to provide free shipping to remote locations, so please be aware that the free shipping icon does not cover the entire country, but does cover 90% of the population.
Our shipping time frame varies depending on your location and the items you have ordered, but a general range is 3-10 business days from receiving payment.
Also please be aware that someone must be home at the time of delivery for any orders weighing over 20kg.
Delivery Terms and Conditions
- Items have a shipping cost unless the listing/item states it is Free Postage. Freight costs vary for each buyer depending on their post code/location.
- Delivery will be with a courier company so we cannot deliver to a PO box.
- Couriers can only deliver Mondays to Fridays, 9:00 am to 5:00 pm. Couriers cannot delivery outside of business hours.
- Delivery charges are to your premises on the ground floor.
- Larger items and pallets MUST have someone home to help unload as due to OH&S regulations courier drivers cannot be forced into lifting items over 25kg.
- It is your responsibility to advise us of:
- Will someone be available to sign for delivery?
- Is there anywhere safe it can be left if no one is home? (e.g. around the back of the house)
- If the address is a business address, please advise the business hours and also the name of the building.
- If you say you will be home and miss the delivery, you will be required to pickup from the freight companies depot. Alternatively, we can arrange a re-delivery however this will cost between $10-$30 depending on the size of your order.
- We cannot advise you the exact day and time delivery will occur, HOWEVER we will email you the tracking details and the freight company contact details and they can provide you a better estimation of the time.
- If you request that the freight company leave a card and return your order to depot in the can that you are not home, you will be charged a fee if you request re-delivery.
Free Shipping Post Codes
We offer free shipping to certain locations around australia, this can be identified by the free shipping icon on product pages. To determine whether or not your postcode qualifies for the free shipping, enter your postcode below.